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Frequently Asked Questions

If you are unable to find the answer that you are looking for, please do not hesitate to contact us.
What is a police certificate?


A police certificate is a copy of your criminal record or a statement that you do not have a criminal record. Police certificates are different in each country and territory. They may be called police clearance certificates, good conduct certificates, or judicial record extracts. Police certificates from Thailand are issued by the Special Branch of the Royal Thai Police in Bangkok, Thailand.



Who needs police certificate?


When you apply to become a permanent resident or acquire citizenship in a foreign country, you and your family members may be required to provide a police certificate from your country of origin. In some cases when you apply as a visitor, student or temporary worker, immigration officers may ask you to provide a police certificate.


Processing time

Our current processing times are as follow;

Emergency processing : 7-10 days

Expedited processing : 10-14 days

Regular processing : 48-80 days

If manual processing is involved and/or if there is a possible match to a criminal record : additional 75 days 

Processing time starts the day we receive a complete application at our processing centre and ends when your documents are issued. Processing times are measured based on the current number of applications waiting to be processed and how quickly we expect to process 80% of them.

This information is only for applications that are facilitated by us. This is not an official processing time by the Royal Thai Police.



Application procedure

We can ​facilitate a request for your Police Certificate from Thailand. We have 3 channels for you to submit the request to us.

1. Apply online on this website

2. Send your request by email to

3. In-person at one of our offices (appointment is required.)

Once we have received your request, we will complete a preliminary screening of your documentation. At this stage, if we require any additional documents, information or your fingerprints card we will contact you.

You will be receiving an invoice by email once we are ready to lodge your application with the Royal Thai Police. Once we have validated your payment, we will send your complete application to Bangkok, Thailand for further processing. Your will receive another email from us once your application has been submitted to the Royal Thai Police headquarters in Bangkok, Thailand.

Once the Royal Thai Police issue your police certificate, we will send you a scanned copy by email. Your original document will be forwarded to you according to your shipping arrangement.

In the event that the police certificate cannot be issued due to your criminal record or person of interest, our team will contact you for further instruction. You may be required to obtain a copy of court judgement or local police report record from a local police station.


Required Documents for Thai National

Here is a list of documents that are required in order to facilitate application;

1. Copy of Thai passport

2. Copy of Thai national ID card

3. Copy of household registration booklet (First page and personal information page)

4. Digital photo of yourself (You can take your own photo in white background or scan a passport photo)

If applicable, you must attach these documents;


1. Marriage certificate *If applicable

2. Name change certificate *If applicable

For male applicant your must also attached either;

Copy of military conscription release order (Sor Dor 8 or Sor Dor 9)


Certificate of military training completion (Ror Dor)

Required Documents for other nationality

If you do not have Thai Nationality and would like to obtain Police Certificate from Thailand, here is a list of documents that we require in order to process your application;

1. Copy of passport bio page

2. Digital photo of yourself (You can take your own photo with white background or scan a passport-sized photo)

You must also provide one of the following;

- Copy of Thai visa or

- Copy of Thai immigration arrival and departure stamp (If you are visa exempt) or

- Copy of previous Thai Work permit or

- Copy of previous Thai Student permit or

- Copy of alien registration card or

- If you are a refugee to the third country and entering Thailand illegally, please provide a copy of UNHCR document or card

Once we have validated your information and documents, in most cases, we will require you to visit the nearest fingerprinting centre to obtain your fingerprint. You will receive a further instructions from us on how to proceed. Once you have your fingerprint card, you can simply send it to our nearest office.


If we are able to obtain your fingerprint record from Thai authorities, you are not required to send a new fingerprint card to us. We will advise you by email or telephone and your application will be sent for processing.


In small number of cases, the Royal Thai Police may ask you to provide additional document in order to establish your identity.

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